CURRENT TRENDS OF REGULATORY ENVIRONMENT OF THE QUALITY OF ORGANIZATION AND SERVICE PROVISION IN THE FIELD OF TOURISM

Abstract

The paper presents an analysis of current trends in regulatory environment of the quality of organization and service provision in the field of tourism. The article gives the evaluation of changes that have taken place in the field of regulatory documents, standardization of processes, terminology base and mechanism of regulation of quality requirements, control and fulfillment of these requirements. The purpose of the study is the analysis of the current legal framework on the quality of organization and provision of services in the field of tourism. Informative-analytical methods, comparison methods, etc. were used in the scientific research. Systematization of normative sources and approaches to solving the problem of adaptation of the current standards in Ukraine to international standards, showed that there is an urgent need to involve experts in the field of standardization and quality of products, services for the development of the relevant regulatory framework. The standard promotes a broader view of the organization, and all concepts, principles and relationships must be considered as a whole and not in isolation. This article summarizes the arguments regarding the need of national standards of Ukraine to meet the requirements of international quality standards. It is concluded through the research that the implementation of quality management system should be considered a strategic decision of the organization. The development and implementation of a quality management system in an organization is influenced by changing needs, specific goals, the supplied products, the processes used, and the size and structure of the organization. The studied state standards made it possible to single out their important role in facilitating the adoption of a process approach in the development, implementation and improvement of the quality management system in order to increase the customer's satisfaction with the fulfillment of his requirements. It is proved that an organization operating in Ukraine must establish, document, implement and maintain a quality management system and constantly improve its performance in accordance with the requirements of national standards, which are mandatory. The article demonstrates that the processes described in the ISO standards for the quality management system should cover processes related to management, resource delivery, product release, and measurement. The results of the conducted research can be useful for employees of tourism, hotel and restaurant business, sphere of services in general, scientists, teachers, students of higher educational establishments mastering the specialties «Tourism», «Hotel and restaurant business», etc.