FUNDAMENTALS OF THE QUALITY MANAGEMENT SYSTEM OF OUTGOING TOUR OPERATING IN "INTERAVIASERVIS" TOURISM COMPANY

Abstract

This article summarizes the arguments and counterarguments within the scientific discussion on quality management in outgoing tour operating. The main purpose of the study is the increase in profitability and competitiveness of tourism enterprise due to improvement of the quality of tourist products; consolidation of economic stability of the enterprise and cost reduction; ensuring systemic and targeted influence on the parameters of the quality of tourism services in the direction of their continuous increase; compliance with the requirements of legislative acts in the field of consumer protection. Systematization of literature sources and approaches to solving the problem of quality management in outgoing tour operating is shown in the works of Tkachenko T. I., Brych V. Ya., Kovalskyi V. S., Goncharenko V. G., Royina O. M. The urgency of solving this scientific problem is that quality management has become the main driver of the development of outgoing tour operating. The study of quality management in outgoing tour operating in the article is carried out in the following logical sequence: analysis of quality management system, investigation of the essence of outgoing tour operating and investigations of "Interaviaservis" Tourism Company. The methods of formalization, algorithm development, descriptive, analytical and synthetic methods have become methodical tools of the conducted research. The process of quality management in outgoing tour operating in "Interaviaservis" company is the object of the study, because it is a set of theoretical, methodological and practical issues related to the development of quality management strategies of outgoing tour operating. The article presents the results of an empirical analysis of "Interaviaservis" Tourism Company that realizes the mechanisms of outgoing tour operating, which has shown the development of quality management strategies. The study empirically confirms and theoretically proves the system of successive procedures of outgoing tour operating presented in "Interaviaservis" Tourism Company. The results of this study may be useful for various tourism companies for the development of quality management system in outgoing tour operating.