PROSPECTS OF HOTEL FACILITIES CATEGORIZATION AND EVALUATION SYSTEMS UNIFICATION

Abstract

In this publication the analysis of the features of evaluation systems of hotel enterprises is conducted. It has been found that in the conditions of increase in quantity and quality of hotel services the problem of systems for estimation, categorization and standardization of enterprises becomes relevant. More than 30 different classification systems used in international practice have been studied. It turns out that there are two options for creating systems for evaluation and standardization of hotel enterprises: on the basis of requirements formed by specialized unions of hoteliers and specialized organizations and those defined by public authorities. The peculiarities of the evaluation of hotel enterprises in various countries of the world are carefully researched and systematized. As an example, the countries in the top ten most popular among tourists (Austria, Switzerland, Great Britain, Germany, Canada, France, Singapore, USA, Sweden, Spain) have been taken. On the basis of the conducted research the complexity of creation of unified system for an estimation of hotels because of a variety of needs of tourists from different countries of the world is proved. The necessity of unification of evaluation systems and creation of a single world system of hotel categorization, which will allow tourists from different parts of the world to understand better what to expect from international hotel categories, is substantiated. Due to the complexity of creating a single hotel evaluation system, it is necessary to start with the unification of service standards in the field of additional services. This will allow tourists to quickly understand the categories of hotels in different countries, as well as give a clearer idea of what characteristics a single global system of evaluation of hotel enterprises should have. According to the analysis of already existing evaluation systems, it becomes clear what qualities a unified international system of categorization of hotel enterprises should have. The results of the study can be useful for employees in the field of tourism and hotel and restaurant business, scientists, teachers and students majoring in "Tourism" and "Hotel and restaurant business".